Service Administrator

3 days ago

Dartmouth, Canada Hercules SLR Inc. Full time

We are looking for a full time **Service Administrator** to join our **Atlantic Crane** team in** Dartmouth, NS**. Reporting to the Service Manager, the Service Administrator will provide administrative support and perform customer relation duties in the service department. They will assist customers, coordinate appointments and services as well as process service-related paperwork.

We offer a comprehensive compensation and benefits package that includes:

- Competitive salary (ranging from $43,000 to $46,000, depending on experience)
- Generous RRSP matching program **5%** (after one year)
- Full health and dental benefits (shared costs)
- Great schedule-Monday to Friday 8-5
- Personal & Professional Development Opportunities
- Fun & engaging working environment
- Free parking

**Principle Responsibilities**
- Completes customer bookings of services and inspections
- Processes documentation from inspections and repairs
- Coordinates materials for jobs
- Performs part research when necessary
- Organizes materials for shipping
- Complies with all company safety policies and safe work procedures
- Supports the branch with customer invoicing and organization
- Coordinates customer set-up processes with a goal of maintaining professionalism and high standards of customer satisfaction

**Required knowledge and training**
- High School diploma or equivalent
- Post-secondary education in office administration considered an asset
- Minimum 1 year experience in an office environment
- Experience working in the industrial sector an asset
- Data-entry and working with databases experience preferred
- Strong communication skills
- Able to prioritize workload while working with competing priorities, tight deadlines and multiple distractions

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

**Skills**: Preferred
- Professionalism
- Time Management
- Attention to Detail

**Behaviors**: Preferred
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity

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