Customer Care and Administration Coordinator

7 days ago

Montréal, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Customer care and Administration Coordinator.**

The Customer Care and Administration Coordinator reports to the Property Manager. In this position, the incumbent acts as a contact with Tenants both in Montreal and Halifax, responds to their queries and complaints and undertakes follow-up and quality control for all services provided to ensure complaints are channelled and resolved as quickly as possible. The incumbent is responsible for account reconciliation and invoicing regarding Tenants.

**Key responsibilities**:

- Interact and communicate efficiently with the various stakeholders (Tenants, operations staff, suppliers and contractors).
- Minimize receivables and ensure follow-up of collection calls, document notes to file and monitor the complete collection process. Relay tough cases to the Property Manager.
- Prepare letters and translate some documents.
- Assist with tender call packages when required.
- Prepare French and English communications for Tenants.
- Invoice services to Tenants on a monthly basis.
- Ensure smooth running and effective conduct of operations.
- Actively participates in sustainability program requirements and environmental certifications of the properties under his/her responsibilities
- Any other tasks delegated by the Property Manager

**Knowledge and skills**:

- Fully bilingual, French and English, and sound knowledge of both French spelling and grammar.
- Proficiency in analysis and ability to identify and solve problems.
- Ability to work individually and as part of a team.
- Sound time management and ability to respond to changing priorities, sometimes under tight deadlines.
- Demonstrated ability to evolve in a computerized environment. Working knowledge of Microsoft Office Suite and real estate systems, such as Yardi, Procore, Building Engines as well as other systems.

**Experience**:

- Three (3) to five (5) years of experience in administration or management, preferably in the real estate business.

M-CA-IN-CM

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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