Administrative and Customer Service Assistant

4 weeks ago

Montréal QC, Canada DESIGNME HAIR Full time €20 - €22

We believe that haircare should only contain high-quality ingredients, respect our beautiful planet, and keep our furry friends safe. We foster a fun and safe work environment where innovation and creativity are encouraged. We are a performance- and innovation-driven indie haircare brand, known for our unique, vegan, and cruelty-free formulations. Our products, loved by hair stylists and individuals worldwide, are crafted with care and designed to perform. As we continue to grow, we’re looking for a motivated and detail-oriented  Operations and Client Support Assistant to join our amazing team in Montreal, QC.

We are seeking a proactive and detail-oriented  Operations and Client Support Assistant to support key operational tasks, client coordination, and day-to-day logistics. This role is crucial to ensuring smooth workflows, exceptional client satisfaction, and the effective execution of promotional and PR projects. Administrative Support and Client Service:
Assist with various administrative tasks to support the operations team.
Provide exceptional customer and client service to our diverse customer base across North America, Europe, Mexico, and Australia.
Logistics and Shipping Coordination:
Handle the paperwork for booking trucks and preparing customs documents.
Coordinate shipments, ensuring orders are processed accurately and on time.
Prepare all necessary shipping documentation and track shipments to ensure smooth delivery.
Collaborate with shipping providers and resolve any delivery-related issues.
Assist the team with various projects related to promotions and public relations.
Help manage and coordinate PR initiatives, ensuring they are executed effectively.
Support the preparation and distribution of promotional materials.
Support day-to-day logistics operations, including managing schedules, optimizing workflows, and improving processes.
Maintain records of shipping activities and operational tasks to ensure proper documentation and reporting.
Ensure compliance with international shipping regulations and standards.

Organized and Detail-Oriented: You excel at managing tasks efficiently while ensuring nothing falls through the cracks.
Tech-Savvy: Comfortable using Microsoft Office Suite (Excel, Word) and familiar with platforms like Shopify (preferred).
Bilingual Advantage: Fluency in French is a plus.
Experienced in Administration: 1-2 years of experience in operations, logistics, or client support is preferred.

Impactful Work: Play a key role in ensuring our customers receive their orders smoothly and efficiently.
Onsite Position: Be part of the action at our Montreal office and engage directly with the team.

1-2 years of experience in administration, logistics, or operations (preferred).
~ Proficiency in Microsoft Office Suite (Excel, Word).
~ Familiarity with e-commerce platforms like Shopify is an asset.
~ Fluency in French is a plus


Pay: $20.00-$22.00 per hour

Casual dress
Dental care
On-site parking
8 hour shift
~ Day shift
~ Monday to Friday
~ Morning shift

Working with ERP Systems like Quickbooks, Netsuite Oracle or SAP: 1 year (preferred)
Administrative experience: Language:
French (preferred)
English ( Required)

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