Loyalty & Consumer Insights Analyst

3 days ago

Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Summer 2025 Work Term

Term Length: 4 months

Term Start: May 5, 2025

Term End: August 22, 2025

As of October 15, 2024 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office (to be determined by each business unit).

We are hiring an Analyst, Loyalty & Consumer Insights. Reporting to the Senior Manager Loyalty & Consumer Insights, the Analyst will be responsible for providing objective, value-added analysis and recommendations to facilitate discussions & decisions related to high profile initiatives at Shoppers Drug Mart and Joe Fresh.

What You’ll Do:

  • Support the execution of loyalty campaigns at Shoppers Drug Mart and Joe Fresh
  • Support the development of loyalty offer strategy. Optimize loyalty investment to maximize incremental sales and profit
  • Deliver weekly reporting on loyalty campaign performance, and operational KPIs
  • Support marketing and digital teams on ad-hoc analysis and leverage customer data to deliver meaningful insights to drive business strategy
  • Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research, market share, and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendations

What You’ll Need:

  • University degree in Business, Economics, Mathematics, Engineering, or Computer Science
  • Professional or co-op experience is an asset. Ideally in Retail, CPG industry, Consumer Finance, or Telecommunications
  • Ability to synthesize large amount of data into insights
  • Strong interpersonal skills and comfortable collaborating within cross functional teams
  • Demonstrated strong business acumen
  • Advanced knowledge of MS Excel
  • Basic knowledge of MS Access, SQL, Python is an asset

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust, and make connections.

If that sounds like you, and you are open-minded, responsive to change, and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Temporary (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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