Field Tech/Desktop Support Technician

1 week ago


Toronto, Canada NTT DATA Full time

Position Overview and Responsibilities:

  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area
  • Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks / tablets / printers/ and other peripherals
  • Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
  • Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
  • Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
  • Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues
  • Must know when to escalate issues not resolved at this level to management
  • Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
  • Works to update and resolve tickets in a timely manner to achieve Service Levels
  • Identifies potential issues that could adversely impact end user experience and takes corrective action
  • Possess excellent presentation, verbal communication and written skills
  • Provide technology refresh support as needed
  • Ability to physically perform general office requirements (lifting 50lbs +)
  • Potential for nearby, local travel to the client's virtual campuses (estimated roughly 5-10 miles from main site)
  • May respond to calls after normal business hours per leader instructions

Basic Required Qualifications:

  • 4+ years of desktop support/ end user support experience
  • Must have Windows Operating System environment experience
  • Experience working within Ticketing Systems (is: ServiceNow or comparable)
  • Able to work on feet for up to 8 hours per day and lift items up to 50 lbs.
  • Must have a valid driver's license

Highly Preferred Skills:

  • A+ desktop certification or equivalent skill set is highly recommended
  • Excellent customer/client service skills/ Active communicator
  • Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
  • Follow up with clients to ensure high satisfaction on issue resolution
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Ability to multi-task in a dynamic, fast-paced environment
  • Strong analytical and problem-solving skills
  • Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
  • Excellent hands-on troubleshooting skills


  • Toronto, Canada NTT DATA Full time

    **Req ID**: 305488 We are currently seeking a Field Tech/ Desktop Support Technician - Onsite in Toronto, CAN to join our team in Toronto, Ontario (CA-ON), Canada (CA). This IT Field Tech/Desktop Support Technician is to provide onsite technical support for end users, for servicing tickets and resolving technical issues at the client's locations in the...


  • Toronto, Canada Sybex Support Services LLC Full time

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Desktop Technician

    7 months ago


    Toronto, Canada CB Canada Full time

    Desktop Technician On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technician. Desktop Technician – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point of contact for all technology related issues...

  • Desktop Tech Ii

    3 months ago


    Toronto, Canada Compucom Full time

    Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a...


  • Toronto, Canada TEK Group Full time

    **Summary**: - Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side...

  • Desktop Tech Ii

    6 months ago


    Toronto, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!...


  • Toronto, Canada Jose Merciline Full time

    Job title: Level 2 desktop support technician **Job Description**: Executive Summary: The DOE (Desktop Operations and Escalations) Team manages escalations of a technical nature from various clients (DSS, SDM, CTS, TCI, and Senior IT and Business Managers). They are considered Level 2 within the desktop support structure and require both a high level of...


  • Toronto, Canada Payments Canada Full time

    Payments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work. |Get to Know Us We are a unique organization situated at the centre of Canada’s payments...


  • Toronto, Canada Perativ Full time

    Since 2005, Access Cash, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. The organization provides service to customers across Canada, operating ATMs for banks (such as...


  • Toronto, Canada Leon's Full time

    Overview: **LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC)** **Preferred Experience** - Excellent oral and written communications - Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging & client patching. - Technical proficiency with all major end-user...

  • Desktop Support

    7 months ago


    Toronto, Canada CopieurTech Inc Full time

    **Desktop Support Technician** CopieurTech Inc is a Dorval, QC based company that provides IT support and IT support and support to government and commercial clients. We are currently looking for a Desktop Support Technician to join our team in Dorval, QC. **Responsibilities**: - Provide 24 7 desktop support to clients with the ability to resolve issues...


  • Toronto, Canada Ovation Workplace Services Full time

    Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. Desired Skills & Experience **Responsibilities**: - Image and install software on Windows, and Apple...

  • Support & Ops Tech Ii

    6 months ago


    Toronto, Canada CDW Full time

    **Role Overview** The Support & Ops Tech II role is responsible for providing second level onsite technical support and assistance to CDW coworkers primarily in the Canada region. This role troubleshoots, diagnoses, and resolves hardware, software, and network issues, as well as installs, configures, and maintains IT equipment and systems in collaboration...


  • Toronto, Canada ARISOFT INC. Full time

    **French Bilingual Tech Support** **Location: Toronto/Mississauga (Hybrid)** 1. Desktop, Laptop related troubleshooting 2. Asset management 3. Application Troubleshooting - Deployment of PC/Laptop and other end user devices - Correctly manage tickets in the ITSM tool following appropriate procedural documentation - Perform technical diagnosis and repair of...


  • Toronto, Canada TEK Group Full time

    **Summary**: - Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side...

  • Desktop Support

    6 months ago


    Toronto, Canada Pros There Full time

    **PLEASE NOTE: This role is to support one of our financial industry clients. Role: Level 1 Desktop Technician Onsite Shift: Monday-Friday 8 AM - 5 PM EST **Job Description**: - One Service Desk Level 1 support technician. - One or two years of IT experience. - Windows OS, Microsoft Office, Apple iOS, and Android support knowledge.. - Good communication...


  • Toronto, Canada Linear International LTD Full time

    **Role Overview**: This role involves a consistent weekly schedule and will require proactive problem-solving and strong communication skills to address any IT challenges onsite. **Responsibilities**: - Provide hands-on technical support for desktops, laptops, peripherals, and end-user devices. - Diagnose and troubleshoot hardware and software issues...


  • Toronto, Canada Dragonware Technologies Full time

    Dragonware Technologies Inc. delivers complete IT services. From planning and disposition to staffing and maintenance, we help our clients achieve their best through the most appropriate technology solutions. **Task, Duties & Responsibilities** - Focus on completing onsite activities in a timely and efficient manner, ensuring that communication is...


  • Toronto, Canada Behavox Full time

    **About Behavox**: ehavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and...

  • Desktop Technician Iii

    6 months ago


    Toronto, Canada Dayforce Full time

    Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...