Desktop Tech Ii
7 months ago
Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Desktop Technician II to join our team.
In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians
- that’s where you come in Your role will include unparalleled technical support for our client, allowing them to experience the best support available within the industry.
What We Need & What You'll Do (Responsibilities):
- Provide exceptional Customer Service interfacing with high profile client executives onsite- Provide excellent time management and reporting skills- Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)- Manage triage, troubleshooting and resolution to client scope on IT equipment- Occasionally works at heights of 20’ to 25’, lift equipment training provided- Document efforts, issues and resolutions, close cases/tickets daily- Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
Who You Are (Qualifications):
- High School Diploma or GED required.
- A+ Certification Required.
- At least 3_ _years of hands-on technical knowledge of laptop and desktop design and software installation.
- Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years’ experience in a break/fix environment. Able to lift heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.
- Mac experience preferred.
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