French Bilingual Tech Support

2 weeks ago


Toronto, Canada ARISOFT INC. Full time

**French Bilingual Tech Support**
**Location: Toronto/Mississauga (Hybrid)**

1. Desktop, Laptop related troubleshooting
2. Asset management
3. Application Troubleshooting
- Deployment of PC/Laptop and other end user devices
- Correctly manage tickets in the ITSM tool following appropriate procedural documentation
- Perform technical diagnosis and repair of defective hardware, including break-fix, support, and assistance for end user computing devices (desktops, laptops Windows based and Macs, mobile devices, tablets, desk phones, soft phones, and printers)
- Correct problems associated with failure or maintenance of the end user computing devices.
- Support maintenance of the site-specific documentation that captures the complexity of the site environment to facilitate efficiency of the support process.
- Maintain asset inventories following applicable procedural documentation using approved Merck tools.
- Deployment of PCs, laptops, and other end user devices.
- Manages ITSM tickets, diagnoses hardware issues, resolves software functionality, maintains site-specific documentation, and oversees asset inventories throughout the device lifecycle.
- Provide coverage for the DMO Smart Hands Infrastructure Support.
- IT Desk Side Support for Regulatory Inspections (example FDA/EMA). Some Activities included Supporting Printing, Wireless Setups, Desktop Support, and SharePoint/Teams Smart hands.
- Smart Hands for DMO Critical Infrastructure Services, such as Wireless, Network switches, Firewalls, ROBOs / VMs.
- Support Coordination of activities of the Lifecycle Management Activities for Network Devices.
- IT General Support for DMO areas, Smart hands-on the side for OT System located on the Shop Floor. Additional IT support as needed

**Job Type**: Contract

**Experience**:

- Total IT: 5 years (preferred)
- French Bilingual Deskside Technician: 5 years (preferred)

**Language**:

- Native French (required)

Work Location: Hybrid remote in Toronto, ON M8V 1K2


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