Customer Service Team Lead
3 weeks ago
We are seeking a highly skilled Customer Service Team Lead to join our team at National Bank. As a key member of our branch operations team, you will be responsible for supporting and guiding our customer service representatives to deliver exceptional service to our clients.
Key Responsibilities:
- Guide and coach the team of representatives in identifying clients' financial needs
- Ensure the team promotes the Bank's products and services and refers clients to the right resource
- Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
- Ensure the branch's operational activities are carried out efficiently
- Build loyalty by maintaining close relationships with clients and offering them quality service
Requirements:
- College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
- Minimum 2 years experience in personnel management and coaching
- Mutual Fund Representative (MFR) title mandatory
- Experience in business development and customer service
- Knowledge of financial products and services
What We Offer:
- Competitive compensation
- Flexible benefits to promote your wellbeing and that of your family
- Opportunities to get involved in community initiatives
About Us:
We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
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