Customer Service Team Lead

3 weeks ago


SainteJulie, Canada National Bank Full time
Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at National Bank. As a key member of our branch operations team, you will be responsible for supporting and guiding our customer service representatives to deliver exceptional service to our clients.

Key Responsibilities:

  • Guide and coach the team of representatives in identifying clients' financial needs
  • Ensure the team promotes the Bank's products and services and refers clients to the right resource
  • Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
  • Ensure the branch's operational activities are carried out efficiently
  • Build loyalty by maintaining close relationships with clients and offering them quality service

Requirements:

  • College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
  • Minimum 2 years experience in personnel management and coaching
  • Mutual Fund Representative (MFR) title mandatory
  • Experience in business development and customer service
  • Knowledge of financial products and services

What We Offer:

  • Competitive compensation
  • Flexible benefits to promote your wellbeing and that of your family
  • Opportunities to get involved in community initiatives

About Us:

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.



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