Customer Service Manager

2 weeks ago

SainteJulie, Quebec, Canada National Bank Full time
Job Title: Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve exceptional service delivery
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement training programs to enhance customer service skills
Requirements:
  • Minimum 2 years of experience in customer service management
  • Proven track record of improving customer satisfaction and loyalty
  • Excellent leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Knowledge of financial products and services
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
Why Join Us:

At National Bank, we are committed to providing exceptional service to our clients and communities. We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. We want to offer an accessible, barrier-free workplace to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates.

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