Customer Service Leadership Role

2 weeks ago

SainteJulie, Quebec, Canada National Bank Full time

About the Role

We are seeking a skilled Customer Service Manager to join our team at National Bank. As a key member of our organization, you will be responsible for leading a team of representatives in providing exceptional client service and support.

Key Responsibilities

  • Guide and coach the team in identifying clients' financial needs and promoting the Bank's products and services.
  • Support the team in achieving their objectives and provide advice on work methods and service/business development techniques.
  • Manage complaints concerning transaction and retail banking services and develop action plans to improve client satisfaction.
  • Explain branch operating procedures and ensure they are followed by the team.

Requirements

  • College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level.
  • Minimum 2 years experience in personnel management and coaching.
  • Mutual Fund Representative (MFR) title mandatory.
  • Experience in business development and customer service.
  • Knowledge of financial products and services.

What We Offer

  • Competitive compensation and a wide range of flexible benefits to promote your wellbeing and that of your family.
  • Opportunities to grow professionally and develop your skills.
  • A dynamic work environment and cutting-edge collaboration tools.

About Us

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values of partnership, agility, and empowerment.

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