Customer Service Director

3 days ago


SainteJulie, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at National Bank. The ideal candidate will have a proven track record in customer service and leadership, with the ability to motivate and guide a team to achieve exceptional results.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver exceptional customer experiences
  • Develop and implement customer service strategies to drive business growth and customer satisfaction
  • Collaborate with other departments to ensure seamless customer service across all touchpoints
  • Maintain a deep understanding of customer needs and preferences to inform service improvements
Requirements

To be successful in this role, you will need:

  • 4-6 years of experience in customer service and leadership
  • Proven track record in customer service and team leadership
  • Strong communication and interpersonal skills
  • Ability to lead and motivate a team to achieve exceptional results
What We Offer

In return for your expertise and passion, we offer a competitive salary and benefits package, including:

  • Flexible working hours and remote work options
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and results-driven individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.



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