Customer Service Manager

4 weeks ago


SainteJulie, Quebec, Canada National Bank Full time
Job Summary

As a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our transaction service employees to deliver exceptional client experiences. You will be responsible for coaching and mentoring your team to identify clients' financial needs, promote the Bank's products and services, and refer clients to the right resource. Your leadership skills will be essential in ensuring the smooth operation of the branch and maintaining close relationships with clients.

Key Responsibilities

Guide and coach the team of representatives in identifying clients' financial needs and promoting the Bank's products and services
Support your team in achieving their objectives and provide advice on work methods and service/business development techniques
Manage complaints concerning transaction and retail banking services and develop an action plan with the Branch Manager to improve client satisfaction
Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures

Requirements

College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience, depending on position level
Minimum 2 years experience in personnel management and coaching
Mutual Fund Representative (MFR) title mandatory
Experience in business development and customer service
Knowledge of financial products and services

What We Offer

As a valued member of our team, you will have access to a wide range of benefits, including competitive compensation, health and wellness programs, flexible group insurance, and opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that supports the well-being of our employees and their families.

About Us

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives, and our core values of partnership, agility, and empowerment inspire us to deliver exceptional client experiences. We are committed to creating a barrier-free workplace that welcomes and supports all employees, and we are proud to be a leader in diversity and inclusion in the financial services industry.

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