Customer Service Manager
4 weeks ago
As a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our transaction service employees to deliver exceptional client experiences. You will be responsible for coaching and mentoring your team to identify clients' financial needs, promote the Bank's products and services, and refer clients to the right resource. Your leadership skills will be essential in ensuring the smooth operation of the branch and maintaining close relationships with clients.
Key Responsibilities
Guide and coach the team of representatives in identifying clients' financial needs and promoting the Bank's products and services
Support your team in achieving their objectives and provide advice on work methods and service/business development techniques
Manage complaints concerning transaction and retail banking services and develop an action plan with the Branch Manager to improve client satisfaction
Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures
Requirements
College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience, depending on position level
Minimum 2 years experience in personnel management and coaching
Mutual Fund Representative (MFR) title mandatory
Experience in business development and customer service
Knowledge of financial products and services
What We Offer
As a valued member of our team, you will have access to a wide range of benefits, including competitive compensation, health and wellness programs, flexible group insurance, and opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that supports the well-being of our employees and their families.
About Us
National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives, and our core values of partnership, agility, and empowerment inspire us to deliver exceptional client experiences. We are committed to creating a barrier-free workplace that welcomes and supports all employees, and we are proud to be a leader in diversity and inclusion in the financial services industry.
-
Customer Service Manager
1 month ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob SummaryAs a Customer Service Manager at National Bank, you will be responsible for leading a team of representatives in providing exceptional customer service and promoting the Bank's products and services. You will work closely with the Branch Manager to ensure the smooth operation of the branch and provide coaching and guidance to your team members....
-
Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerJob Summary: We are seeking a Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally.Key Responsibilities:•...
-
Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob SummaryAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding a team of representatives to deliver exceptional client experiences. Your leadership skills will be essential in helping the Branch Manager ensure the smooth operation of the branch, while also fostering a positive and inclusive work environment.Key...
-
Customer Service Director
2 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at National Bank. The ideal candidate will have a proven track record in customer service and leadership, with the ability to motivate and guide a team to achieve exceptional results.Key Responsibilities:Lead a team of customer service representatives to deliver...
-
Customer Service Representative
4 weeks ago
Sainte-Julie, Quebec, Canada Maxi Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Maxi. As a Customer Service Representative, you will be the face of our company, providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service, responding to customer inquiries and...
-
Customer Service Director
3 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout Our TeamWelcome to National Bank, a dynamic and inclusive organization where we strive to make a positive impact on people's lives. We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our...
-
Customer Service Leadership Role
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a skilled Customer Service Manager to join our team at National Bank. As a key member of our organization, you will be responsible for leading a team of representatives in providing exceptional client service and support.Key ResponsibilitiesGuide and coach the team in identifying clients' financial needs and promoting the Bank's...
-
Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timepbJobSummary/b/ppWeareseekingahighlyskilledCustomerServiceManagertojoinourteamatNationalBank.Asakeymemberofourbranchoperations,youwillberesponsibleforleadingateamofrepresentativesinprovidingexceptionalcustomerserviceandpromotingourfinancialproductsandservices./ppbKeyResponsibilities/b/pulliGuideandcoachtheteaminidentifyingclients'financialneedsandpromotingou...
-
Logistics Coordinator
1 month ago
Sainte-Julie, Quebec, Canada Fed Supply Full timeJob Title: Logistics and Customs CoordinatorFed Supply is seeking a highly skilled Logistics and Customs Coordinator to join our team. As a key member of our logistics team, you will be responsible for coordinating the logistics of shipping goods in consolidation for national and international trade shows.Key Responsibilities:Collaborate with road and air...
-
Restaurant Manager
1 month ago
Sainte-Julie, Quebec, Canada McDonald's Full timeAbout the RoleWe are seeking a highly motivated and experienced Restaurant Manager to join our team at McDonald's. As a key member of our restaurant management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of quality, service, and cleanliness.Key ResponsibilitiesDevelop and implement...
-
Customer Experience Specialist
2 weeks ago
Sainte-Julie, Quebec, Canada RONA Full timeAbout RONARONA is a leading Canadian retail chain with over 22,000 employees across Canada. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.Career OpportunitiesAt RONA, you'll find career opportunities that live up to your ambitions and be able to further...
-
Customer Service Manager
3 weeks ago
Sainte-Brigitte-de-Laval, Quebec, Canada IGA Full timeAssistant Service Managerp>Role Summary:We are looking for a skilled Assistant Service Manager to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, leading a team of service staff, and ensuring the implementation of exceptional customer service standards.Key Responsibilities:Lead a team of...
-
Senior Retail Operations Manager
5 days ago
Sainte-Julie, Quebec, Canada RONA Full timeUnlock Your Leadership PotentialBecoming a Senior Retail Operations Manager at RONA is your chance to excel in a dynamic environment where you can make a real impact. With over 22,000 employees passionate about delivering exceptional customer experiences, you'll find the perfect blend of challenge and support.The ideal candidate has at least 5 years of...
-
Culinary Operations Manager
1 week ago
Sainte-Julie, Quebec, Canada Angela & i Full timeAbout the Role:We are seeking an experienced Culinary Operations Manager to join our team at Angela & i. This is a unique opportunity for a skilled professional to take charge of our kitchen operations and contribute to our mission.Job Summary:The successful candidate will be responsible for planning menus, estimating food requirements, and cooking meals...
-
Recreation Vehicle Service Technician
1 month ago
Sainte-Julie, Quebec, Canada V.R. Rive Sud inc Full timeWe are seeking a skilled Recreation Vehicle Service Technician to join our team at V.R. Rive Sud inc. As a key member of our maintenance team, you will be responsible for repairing and maintaining recreation vehicles to ensure they are safe and reliable for our customers.Key ResponsibilitiesRepair and maintain recreation vehicles to meet manufacturer...
-
Department Head
1 month ago
Sainte-Julie, Quebec, Canada RONA Full timeAbout the RoleWe are seeking a highly skilled and experienced Department Manager to join our team at RONA. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our department, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesSupervise and manage a team of retail staff to...
-
Customer Service Liaison
3 weeks ago
Sainte-Catherine, Quebec, Canada Superior Propane Full timeJob OverviewWe are seeking a Customer Service Liaison to join our team at Superior Propane. As a key member of our Operations Support department, you will play a critical role in ensuring seamless service delivery to our customers.Key ResponsibilitiesProvide exceptional customer service and support to customers across various regions.Collaborate with...
-
Customer Service Representative
1 month ago
Sainte-Adèle, Quebec, Canada SUBWAY STE-ADELE Full timeWe are seeking a Customer Service Representative to join our team at SUBWAY MASCOUCHE. As a key member of our food service team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Provide excellent customer service and respond to customer inquiries in a timely and...
-
Department Head
4 weeks ago
Sainte-Julie, Quebec, Canada Rona Full timeJob SummaryAs a Department Head at RONA, you will be responsible for supervising work according to set priorities and company requirements. This role involves resolving any issues that may arise while ensuring customer satisfaction. You will also carry out merchandising duties according to the Store Manager's directions and supervise the replenishment...
-
Sainte-Julie, Quebec, Canada Fed Supply Full timeHello, I'm Jérémy, a recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, and trade compliance - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world.We are looking for a Logistics and Trade Compliance...