Customer Service Director

4 weeks ago


SainteJulie, Quebec, Canada National Bank Full time
About Our Team

Welcome to National Bank, a dynamic and inclusive organization where we strive to make a positive impact on people's lives. We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Job Description

We're seeking an exceptional Customer Service Director to join our team. As a leader, you'll play a crucial role in supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally.

Key Responsibilities:

  • Guide and coach the team of representatives in identifying clients' financial needs
  • Ensure the team promotes the Bank's products and services and refers clients to the right resource
  • Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
  • Ensure the branch's operational activities are carried out efficiently
  • Build loyalty by maintaining close relationships with clients and offering them quality service
Requirements

We're looking for a seasoned professional with:

  • College diploma and four to six years of experience, depending on position level, OR Bachelor's degree in a related field and one to six years of experience, depending on position level
  • Minimum 2 years experience in personnel management and coaching
  • Mutual Fund Representative (MFR) title mandatory
  • Experience in business development and customer service
  • Knowledge of financial products and services
What We Offer

As a valued member of our team, you'll enjoy:

  • A competitive salary range of $85,000 - $110,000 per year, depending on experience
  • A comprehensive benefits package, including health and wellness program, flexible group insurance, generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic
  • A dynamic work environment and cutting-edge collaboration tools that foster a positive employee experience
  • Regular feedback and ongoing communication to help you grow professionally
Why Join Us?

We're a bank that puts people first. We're committed to making a positive impact on people's lives, and we're looking for like-minded individuals to join our team. If you're passionate about customer service, leadership, and making a difference, we'd love to hear from you.



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