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Bilingual Customer Success Manager

2 months ago

Ottawa, Ontario, Canada Assent Compliance Inc. Full time
Job Title: Bilingual Customer Success Manager

Assent Compliance Inc. is seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.

Key Responsibilities:
  • Define and execute compliance programs from start to finish, working closely with our Program Support teams to achieve client milestones.
  • Manage an assigned book of business, overseeing customer health and associated performance metrics.
  • Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews.
  • Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement.
  • Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Requirements:
  • Excellent oral and written communication skills in English, with additional languages considered an asset.
  • University, College, and/or Post Graduate Certificate in a related area of study or equal working experience.
  • Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
  • Working knowledge of consultative customer management and/or project management roles.
  • Solid interpersonal skills, with the ability to build stable relationships in a collaborative environment.
About Assent Compliance Inc.

Assent Compliance Inc. is a leading solution for supply chain sustainability tailored for top-tier, sustainability-driven manufacturers. We are committed to diversity, equity, and inclusion, and we foster a culture of belonging where all team members are included, treated with dignity and respect, and placed in positions to contribute to business success.