Department Head
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Department Manager to join our team at H&M Group. As a Department Manager, you will be responsible for leading a team of sales associates and ensuring that the department runs smoothly and efficiently.
Key Responsibilities
• Organize and distribute work among team members, set priorities, and maintain an overview of tasks to be accomplished in accordance with the Store Manager
• Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store in partnership with the Store Manager
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including approving time-off requests, pay, location or title changes, corrective actions, and making employment decisions
• Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Commercial Focus
• Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
• Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines, and merchandise information
• Ensure garment presentation, garment level, and visual standards within the department are presented according to H&M's expectations
• Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in your department
Operations and Customer Service
• Effectively schedule staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
• Work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability
• Responsible for knowledge and completion of cash office operational functions
• Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
• May be assigned overall store responsibility in the absence of the Store Manager
Qualifications
• High School graduate or equivalent; Associate's or Bachelor's Degree preferred
• Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a stepstool
Competencies
• Exceptional customer service and interpersonal skills
• Proven organizational and analytical skills
• Ability to be proactive to drive sales by creating selling opportunities
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to take own initiative and work under own direction
• Ability to work strategically, tactically, and operationally
• Able to multi-task in a fast-paced environment
• Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Ability to provide feedback in a constructive and professional way
• Ability to handle conflict and resolve problems constructively
• Experience in administrating progressive discipline process and performance management
• Basic computer skills, such as browser navigation, software interaction, and data entry are needed
• Open availability including evenings and weekends
• Minimal travel required as necessary
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