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Department Head

2 months ago


Oshawa, Ontario, Canada Farm Boy Full time

About the Role

We are seeking a highly skilled and experienced Department Manager to join our team at Farm Boy. As a key member of our management team, you will be responsible for ensuring the successful operation of our department, including ordering, merchandising, labour scheduling, and customer service.

Key Responsibilities

  • Provide exceptional customer service and support Farm Boy's vision of delivering the best fresh shopping experience.
  • Work closely with the Store Manager and Retail Specialist to develop and implement strategies to achieve business objectives.
  • Lead and develop a high-performing team, including interviewing, training, coaching, and motivating team members.
  • Ensure effective communication and collaboration with team members, including one-on-one coaching, huddles, and metrics.
  • Oversee retail operations, including inventory management, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, and scheduling.
  • Participate in store coverage rotation as a Manager on Duty, including opening and closing the store, and supporting emergency situations.
  • Ensure compliance with Safe Food Handling regulations and Health and Safety policies and procedures.

Requirements

  • Typically requires a post-secondary education with a focus on business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role.
  • Successful completion of a Public Health Food Handler certification, Smart Serve, and Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Excellent organizational, interpersonal, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French is an asset.

Work Environment

  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand and walk for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.

Accommodation is available upon request for applicants and employees with disabilities.