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Department Head
2 months ago
About the Role
This position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded. The Department Head will be responsible for the day-to-day management of specific aspects of the department, including ordering, merchandising, labour scheduling, and customer service.
Key Responsibilities
- Provide superior customer service and support the company's vision of delivering the best shopping experience.
- Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals (financial results).
- Team development, interviewing, training, reviews, coaching, motivation, and recognition, all while maintaining a high level of confidentiality and trust.
- Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
- Responsible for retail operations and deliverables (inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
- Participate in store coverage rotation as a Manager on Duty (e.g., opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
- Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.
- May be requested to undertake other related duties on a periodic basis.
Requirements
- Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Excellent organizational, interpersonal, and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decision-making abilities while communicating with customers and company team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
- Flexible schedule, including weekends, evenings, and holidays.
- Fluency in English and French shall be considered an asset.
Work Environment
- Providing service to several people or departments, working under many simultaneous deadlines.
- Required to stand and walk for long periods of time during shift.
- Required to lift, carry, or handle heavy objects.
