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Department Head

2 months ago

Oshawa, Ontario, Canada H&M Group Full time

About the Role

We are seeking a highly skilled and experienced Department Manager to join our team at H&M Group. As a Department Manager, you will be responsible for leading a team of sales associates and ensuring that the department runs smoothly and efficiently.

Key Responsibilities

Some of the key responsibilities of this role include:

  • Organizing and distributing work among team members, setting priorities, and maintaining an overview of tasks to be accomplished in accordance with the Store Manager
  • Managing, recruiting, onboarding, training, developing, and providing succession planning for staff in the store in partnership with the Store Manager
  • Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws, including approving time-off requests, pay, location or title changes, corrective actions, and making employment decisions
  • Assisting the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
  • Maximizing sales through joint operational and commercial focus to obtain the highest level of profitability
  • Ensuring team members have knowledge of all product, campaign, promotion, display guidelines, and merchandise information
  • Ensuring garment presentation, garment level, and visual standards within the department are presented according to H&M's expectations
  • Planning and coordinating with the visual team on all activities concerning campaigns, promotions, and sales activities in the department
  • Effectively scheduling staff within the department according to the needs and restrictions of the business and adjusting hours as necessary to reach store and SPH goals
  • Working with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability
  • Responsible for knowledge and completion of cash office operational functions
  • Following and executing safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in the absence of the Store Manager

Requirements

To be successful in this role, you will need:

  • High School graduate or equivalent; Associate's or Bachelor's Degree preferred
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a stepstool
  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Ability to be proactive to drive sales by creating selling opportunities
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and work under own direction
  • Ability to work strategically, tactically, and operationally
  • Able to multi-task in a fast-paced environment
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Experience in administrating progressive discipline process and performance management
  • Basic computer skills, such as browser navigation, software interaction, and data entry are needed
  • Open availability including evenings and weekends
  • Minimal travel required as necessary

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced retail professional looking for a new challenge, please submit your application.