Department Head
2 weeks ago
About Farm Boy
Farm Boy is a company that is passionate about creating a unique fresh food shopping experience for its customers. We are committed to delivering on our commitments and providing a fun, fresh experience for all.
Job Summary
This position is responsible for ensuring that all objectives and goals of the department and store are met and/or exceeded. The successful candidate will be responsible for the day-to-day management of specific aspects of the department, including ordering, merchandising, labour scheduling, and customer service.
Key Responsibilities
- Provide exceptional customer service and support Farm Boy's vision of the best fresh shopping experience.
- Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals.
- Develop and lead a high-performing team, including interviewing, training, reviews, coaching, motivation, and recognition.
- Communicate effectively with the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
- Responsible for retail operations and deliverables, including inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, and payroll.
- Participate in store coverage rotation as a Manager on Duty, as directed by the Store Manager.
- Ensure compliance with Safe Food Handling regulations and Health and Safety policies and procedures.
- May be requested to undertake other related duties on a periodic basis.
Qualifications
- Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Excellent organizational, interpersonal, and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
- Flexible schedule, including weekends, evenings, and holidays.
- Fluency in English and French shall be considered an asset.
Work & Sensory Environment
- Providing service to several people or departments, working under many simultaneous deadlines.
- Required to stand and walk for long periods of time during shift.
- Required to lift, carry, or handle heavy objects.
Additional Information
Farm Boy is a company that values its team members and provides opportunities for growth and development. We are committed to creating a positive and inclusive work environment.
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