Department Head
2 months ago
About the Role
We are seeking a highly skilled and experienced Department Manager to join our team at Farm Boy. As a key member of our management team, you will be responsible for ensuring the successful operation of our department, including ordering, merchandising, labour scheduling, and customer service.
Key Responsibilities
- Provide exceptional customer service and support Farm Boy's vision of delivering the best fresh shopping experience.
- Work closely with the Store Manager and Retail Specialist to develop and implement strategies to achieve business objectives.
- Lead and develop a high-performing team, including interviewing, training, coaching, and motivating team members.
- Ensure effective communication and collaboration with team members, including one-on-one coaching, huddles, and metrics.
- Oversee retail operations, including inventory management, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, and scheduling.
- Participate in store coverage rotation as a Manager on Duty, including opening and closing the store, and supporting emergency situations.
- Ensure compliance with Safe Food Handling regulations and Health and Safety policies and procedures.
Requirements
- Typically requires a post-secondary education with a focus on business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role.
- Successful completion of a Public Health Food Handler certification, Smart Serve, and Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Excellent organizational, interpersonal, and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decision-making abilities.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
- Flexible schedule, including weekends, evenings, and holidays.
- Fluency in English and French is an asset.
Work Environment
- Providing service to several people or departments, working under many simultaneous deadlines.
- Required to stand and walk for long periods of time during shift.
- Required to lift, carry, or handle heavy objects.
Accommodation is available upon request for applicants and employees with disabilities.
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