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Customer Service Representative Supervisor

2 months ago

Markham, Ontario, Canada Bay Street Group Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Bay Street Group Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities
  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of customer service representatives, ensuring they have the necessary tools to provide excellent customer service.
  • Performance Management: Conduct regular performance reviews and provide feedback to customer service representatives, identifying areas for improvement and developing plans to address them.
  • Process Improvement: Analyze and improve customer service processes and procedures to ensure efficiency and effectiveness.
Requirements
  • Education: College/CEGEP degree or equivalent.
  • Experience: 2 years to less than 3 years of experience in a customer service leadership role.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
Working Conditions
  • Work Schedule: 30 hours per week.
  • Work Language: English.