Senior Relationship Manager, Commercial Banking

1 month ago

Burnaby, British Columbia, Canada CIBC Full time
Job Summary

We are seeking a highly skilled and experienced Senior Relationship Manager to join our Commercial Banking team. As a key relationship manager for our Indigenous clients, you will be responsible for meeting their needs and driving business growth in the commercial segments. You will leverage partnerships with the broader market team and coordinate with key internal partners across CIBC to deliver a broad range of Commercial Banking and financial solutions.

Key Responsibilities
  • Manage relationships with Indigenous commercial clients, responsible for being the client advocate within the Bank.
  • Proactively engage with internal partners, prospects, clients, and COIs to expand CIBC's presence and awareness of Indigenous communities and businesses throughout the Senior Manager's region.
  • Actively monitor and manage the profitability of CIBC's relationship with Indigenous clients, building a long-term mutually beneficial relationship through a respectful approach that considers the client's culture, community, and values.
  • Originate new client relationships that leverage knowledge and expertise, CIBC's capabilities, and meet CIBC risk tolerances and profitability hurdles, to grow the Indigenous Banking business and CIBC's overall Indigenous portfolio.
  • Ensure a one-team approach by presenting solutions that address every aspect of the Indigenous client's relationship with CIBC, requiring open communication with, active referrals to, and close coordination with relevant internal partners.
  • Accountable for retention of clients, conducting client relationship reviews annually and supporting Net Promoter Score activities to ensure retention.
  • Proactively assess client needs and propose products/solutions to meet those needs and the client's broader business objectives, ensuring clients continue to be aware of the benefits of using these products and new products available to them.
  • Accountable for credit risk, credit expiries, and the credit application process, ensuring a thorough understanding of the client's business and risk ratings reflect the inherent risk at all times.
  • Identify deteriorating credit situations in a timely manner and take necessary steps to protect the Bank's position, including early advice to Credit Risk Management and referral to a high-risk manager if applicable.
  • Manage all dealings internally and with clients in a manner consistent with CIBC policies and procedures, including Reputation and Legal Risk, Anti-Money Laundering, Code of Conduct, Credit Management, etc.
  • Continuously identify and actively pursue personal development related to the role, sharing learning within the business.
  • Act as a mentor and/or provide guidance to Managers, Associates, and other support staff.
What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways, including a competitive compensation, a banking benefit, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

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