Client Relationship Manager

1 day ago

Burnaby, British Columbia, Canada Royal Bank of Canada Full time

Company Overview

Royal Bank of Canada is a leading financial institution that strives to deliver exceptional customer experiences and drive growth through innovation and teamwork.

Salary Information

The estimated annual salary for this role is approximately $85,000-$110,000 based on the location in Burnaby, British Columbia, and industry standards.

Job Description

This exciting opportunity calls on your expertise in client-facing sales and problem-solving skills to maximize each client interaction. As an RBC ambassador, you will add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals.

Key Responsibilities:

  • Proactively engage with clients in all areas of the branch and community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities.
  • Foster client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.
  • Respond to client-initiated contact, assisting them with a full range of financial transactions.
  • Actively listen and engage clients in conversation to further understand their individual needs.
  • Take ownership of resolving and preventing client banking problems.
  • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.

Required Skills and Qualifications

  • Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment.
  • Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients.
  • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.).
  • Able to work all business hours.

Benefits

  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
  • Continued opportunities for career advancement.
  • World-class sales training, coaching, and development opportunities.
  • Support from a dynamic, collaborative, progressive, and high-performing team, as well as world-class tools and training.
  • Opportunity to achieve great success and grow your career with RBC.

Additional Details

  • Work schedule: 37.5 hours per week.
  • Employment type: Full-time.
  • Platform: Personal and Commercial Banking.
  • Job type: Regular.
  • Pay type: Salaried.

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