Service Desk Support Specialist
4 weeks ago
Purpose:
The Service Desk Support Assistant will provide intermediate level end-user support in the IST department, working under the direction of the Manager, Customer Success.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and in-person
- Assist with troubleshooting and resolving technical issues
- Collaborate with the IST team to resolve complex technical issues
- Develop and maintain knowledge of IST systems and technologies
- Communicate effectively with end-users and stakeholders
Requirements:
- College Diploma in a related technology field such as Computer Science or Information Technology
- Knowledge of scripting languages (PowerShell, Python, JavaScript)
- Knowledge of Microsoft Configuration Manager (ConfigMgr)
- Knowledge of Microsoft Deployment Toolkit (MDT)
- Knowledge of Active Directory Management (AD)
- Knowledge of Group Policy Object Management (GPO)
- Knowledge of Microsoft Server and Microsoft Windows
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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