Service Desk Support Specialist

4 weeks ago


Toronto, Ontario, Canada York University Full time
Job Title: Service Desk Support Assistant

Purpose:

The Service Desk Support Assistant will provide intermediate level end-user support in the IST department, working under the direction of the Manager, Customer Success.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person
  • Assist with troubleshooting and resolving technical issues
  • Collaborate with the IST team to resolve complex technical issues
  • Develop and maintain knowledge of IST systems and technologies
  • Communicate effectively with end-users and stakeholders

Requirements:

  • College Diploma in a related technology field such as Computer Science or Information Technology
  • Knowledge of scripting languages (PowerShell, Python, JavaScript)
  • Knowledge of Microsoft Configuration Manager (ConfigMgr)
  • Knowledge of Microsoft Deployment Toolkit (MDT)
  • Knowledge of Active Directory Management (AD)
  • Knowledge of Group Policy Object Management (GPO)
  • Knowledge of Microsoft Server and Microsoft Windows

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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