Service Desk Support Specialist

4 weeks ago

Toronto, Ontario, Canada Humber River Regional Hospital Full time
Job Title: Service Desk Support

At Humber River Health, we're committed to delivering exceptional patient care and innovative healthcare solutions. We're seeking a highly skilled Service Desk Support professional to join our Information Systems & Telecommunications team.

Job Summary:

We're looking for a talented individual to provide first-level support, innovative customer-focused service by analyzing, troubleshooting, and resolving computer hardware, software, and application-related issues for hospital staff, physicians, and volunteers. As a Service Desk Support specialist, you'll be the first point of contact for all computer and related hardware, application, and telecom-related requests for IT service and support.

Key Responsibilities:
  • Act as the first point of contact for all computer and related hardware, application, and telecom-related requests for IT service and support.
  • Resolve technical issues related to servers, computers, printers, computer peripheral devices, and telecommunication devices.
  • Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office, and health information applications.
  • Record, categorize, and log requests for service using a central ticket management solution.
  • Leverage available tools (SMS, remote support utilities, knowledge base, and other sources of documentation) to resolve incidents in an efficient and effective manner.
  • Transfer and escalate incidents and problems to 2nd/3rd level support resources and follow up with ticket owners to ensure resolution in a timely manner.
  • Provision, change, and de-provision user accounts in accordance with corporate policies and procedures.
  • Provide training to staff and users.
  • Develop procedures and provide documentation for staff and user manuals.
  • Upgrade existing PC hardware and software.
  • Provide technical support to hospital staff during business and after hours by participating in on-call rotation.
  • Provide end-user support for the installation and support of applications.
Requirements:
  • Successful completion of a university and/or community college diploma in a health-related or computer technology program.
  • Minimum 3 years' experience in a Technical Service Desk role.
  • Minimum 3 years' experience with expert-level proficiency in Microsoft, Windows 7, Windows 8, and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop.
  • Experience with Meditech and other healthcare information applications is an asset.
  • Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
  • Experience in troubleshooting Local and Wide area networks is an asset.
  • ITIL Foundation experiences and/or certification is an asset.
  • A highly developed customer-service orientation.
  • Excellent attendance and discipline-free record required.
Why Choose Humber River Health?

We're a dynamic and innovative healthcare organization committed to delivering exceptional patient care and innovative healthcare solutions. We're proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We're a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We're dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

We're committed to attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

We're an equal opportunities employer and welcome applications from all qualified candidates. We're committed to providing a workplace that is inclusive and respectful of all employees. We're proud to be a part of the Humber River Health team and look forward to hearing from you.

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistWe are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and internal teams.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Service Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Harry Rosen Full time

    At Harry Rosen, we're seeking a skilled Service Desk Support Specialist to join our team. As a key member of our IT Service Desk, you'll be responsible for providing top-notch technical support to our associates and ensuring seamless operations.Key Responsibilities:Respond to service desk calls and emails, providing timely and effective resolutions to...

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistWe are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and internal teams.Key Responsibilities:Respond to user inquiries and provide timely and effective...

  • Help Desk Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistJob Summary: We are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer hardware and software needs are met.Key...

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistJob Summary: We are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key Responsibilities:Respond...

  • Technical Support Specialist

    7 hours ago

    Toronto, Ontario, Canada Caregiver Placement Canada Full time

    Job Title: Technical Support Specialist - IT Service DeskAbout the Role:Caregiver Placement Canada is seeking a highly skilled and dedicated Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring they have access to the technology and...

  • Service Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Info-Tech Research Group Full time

    At Info-Tech Research Group, we are seeking a skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents...

  • Service Desk Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada York University Full time

    Job Title: Service Desk Support AssistantPurpose:The Service Desk Support Assistant will provide intermediate level end-user support in the IST department, working under the direction of the Manager, Customer Success.Key Responsibilities:Provide technical support to end-users via phone, email, and in-personAssist with troubleshooting and resolving technical...

  • Service Desk Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Info-Tech Research Group Full time

    At Info-Tech Research Group, we're seeking a skilled Service Desk Technician to join our team. As a key member of our IT support team, you'll play a vital role in ensuring the smooth operation of our computer systems and providing top-notch support to our end-users.Key Responsibilities:Provide timely and effective support to end-users via phone, email, and...

  • Service Desk Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Info-Tech Research Group Full time

    At Info-Tech Research Group, we're seeking a skilled Service Desk Technician to join our team. As a key member of our IT support team, you'll play a vital role in ensuring the smooth operation of our computer systems and providing top-notch support to our end-users.Key Responsibilities:Provide timely and effective support to end-users via phone, email, and...

  • Help Desk Specialist

    2 weeks ago

    Toronto, Ontario, Canada Infiniti Downtown Full time

    About the Role:We are seeking a talented and detail-oriented individual to join our Help Desk team as a Help Desk Specialist. As a Help Desk Specialist, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone,...

  • Strategic Trading Expert

    2 months ago

    Toronto, Ontario, Canada The Trade Desk Full time

    What We DoThe Trading Team at The Trade Desk collaborates with Account Management and Business Development to provide strategic recommendations to retain clients and grow their business.Main ResponsibilitiesProvide detailed performance and pacing recommendationsBe a platform expert and provide strategic guidance to clientsOur Trading Specialists work closely...

  • Strategic Trading Expert

    2 months ago

    Toronto, Ontario, Canada The Trade Desk Full time

    What We DoThe Trading Team at The Trade Desk collaborates with Account Management and Business Development to provide strategic recommendations to retain clients and grow their business.Main ResponsibilitiesProvide detailed performance and pacing recommendationsBe a platform expert and provide strategic guidance to clientsOur Trading Specialists work closely...

  • Trading Desk Support Specialist

    1 week ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the Rolefidelity Investments is seeking a skilled Trading Desk Support Specialist to join our team. In this role, you will provide comprehensive technology support services to all traders and investment compliance users.Key Responsibilities Provide application first line support services for trading platforms used by investment management business...

  • Strategic Trading Advisor

    3 weeks ago

    Toronto, Ontario, Canada The Trade Desk Full time

    Key Responsibilities:As a Trading Specialist at The Trade Desk, you will work closely with Account Management and Business Development to provide strategic recommendations to retain clients and grow their business. Your main responsibilities will include providing detailed performance and pacing recommendations, as well as serving as a platform expert to...

  • Help Desk Technician

    3 weeks ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job Title: Help Desk Technician - Technical Support SpecialistJob Summary: We are seeking a highly skilled Help Desk Technician to join our team at Citi College of Canadian Careers. As a Help Desk Technician, you will be responsible for providing technical support to our students and staff, troubleshooting computer systems and networks, and resolving...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Intermediate Help Desk SpecialistWe are seeking an experienced Intermediate Help Desk Specialist to provide technical support and incident resolution in support of computer operations.Key Responsibilities:Troubleshoot and resolve technical issues with workstations, laptops, and other IT equipment, including login, passwords, software installation,...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Intermediate Help Desk SpecialistWe are seeking an experienced Intermediate Help Desk Specialist to provide technical support and incident resolution in support of computer operations.Key Responsibilities:Troubleshoot and resolve technical issues with workstations, laptops, and other IT equipment, including login, passwords, software installation,...

  • Help Desk Specialist

    2 days ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    We are seeking a Help Desk Specialist to join our team at Citi College of Canadian Careers. As a key member of our technical support group, you will be responsible for providing exceptional customer service and technical assistance to our users.About the RoleThis is a permanent position with a competitive salary range of $55,000 - $65,000 per year, depending...

  • Global Service Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Teladoc Health Full time

    About Teladoc HealthTeladoc Health is a global leader in virtual care, empowering people everywhere to live their healthiest lives. As a whole-person care company, we deliver care across 175 countries, serving over 51 million members globally.Job SummaryWe are seeking a highly skilled Global Service Desk Specialist to join our team. As a key member of our IT...