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Customer Support Coordinator

1 month ago

Longueuil, Quebec, Canada Techo-Bloc Full time

Customer Support Coordinator Job Description

The Customer Support Coordinator plays a vital role in ensuring customer satisfaction by addressing their concerns and scheduling appropriate actions for our service team. This position requires strong customer service skills, excellent problem-solving abilities, and attention to detail.

Key Responsibilities:

  • Manage customer inquiries by addressing their concerns and scheduling appropriate actions for our service team.
  • Support the sales team with their records and provide training to ensure smooth processes.
  • Collaborate with the sales, customer service, and finance teams to ensure solutions are provided, approved, executed, and complaints are resolved within specified timelines.
  • Handle and manage complaints (from creation to resolution).
  • Coordinate and execute the proposed solution.

Field Team Management:

  • Plan the field service team to implement solutions provided by the sales team for complaints and merchandising tasks.
  • Collaborate with display architects, the sales team, and dealers to plan FSC (Field Service Coordinator) and execute distributor display work.
  • Coordinate field team schedules, approve team working hours, and expense reports.
  • Order equipment, tools, cleaning products, or clothing that the team may need and ensure they are always stocked for their routes.
  • Participate in performance evaluations.

Requirements:

  • Strong customer service skills with a passion for service and taking ownership of every customer contact.
  • Excellent problem-solving skills, a positive attitude, and attention to detail.
  • Excellent bilingualism (French and English), both spoken and written (English is necessary to serve our clients in the United States).
  • Ability to handle multiple tasks simultaneously, coordinate, prioritize, and follow up within deadlines.
  • Proficiency in Microsoft Office Excel and Word;
  • Personal motivation, initiative, and a quick learning ability.
  • Experience with administrative support for a field team.

Additional Information:

We thank all applicants for their interest; however, only those under consideration will be contacted.