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Hotel Front Desk Supervisor

4 weeks ago

Gatineau, Quebec, Canada Hôtel Château Cartier Full time
Job Title: Hotel Front Desk Supervisor

We are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.

Key Responsibilities:
  • Coordinate front desk activities and supervise front desk staff to ensure efficient and effective service delivery.
  • Establish and maintain high standards of customer service, ensuring that all guests receive a warm and welcoming experience.
  • Prepare and submit reports on front desk operations, including guest feedback and suggestions for improvement.
  • Assist with the training and development of front desk staff, ensuring they have the necessary skills and knowledge to provide exceptional service.
  • Collaborate with other departments to ensure seamless communication and coordination of guest services.
Requirements:
  • 2 years of experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.