Hotel Front Desk Supervisor

4 weeks ago


Gatineau, Quebec, Canada Hôtel Château Cartier Full time
Job Title: Hotel Front Desk Supervisor

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure efficient hotel operations
  • Establish work schedules and procedures to maximize productivity and minimize errors
  • Perform same duties as workers supervised, including handling guest complaints and resolving issues in a professional manner
  • Prepare and submit reports to management on a regular basis
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs, including providing wheelchair accessibility and accommodations
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
Requirements:
  • 2 years to less than 3 years of experience in a supervisory role, preferably in the hotel industry
  • College/CEGEP diploma in a related field, such as hospitality or business administration
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management
  • Ability to work under pressure and maintain a high level of productivity in a fast-paced environment
  • Knowledge of MS Office, including Outlook, Access, and Excel
  • Experience with central reservation systems (CRS) and other hotel software
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Free parking and other perks


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