Customer Service Representative

2 months ago

Gatineau, Quebec, Canada CASINO DU LAC-LEAMY Full time

Join Our Team at Casino du Lac-Leamy

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.

Key Responsibilities:

  • Provide a warm and welcoming experience to our guests, with a focus on exceptional customer service.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments and handle guest inquiries in a professional and courteous manner.
  • Maintain accurate records and reports, including guest information and room assignments.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • Diploma or degree in a related field, such as hospitality or tourism.
  • Minimum 2 years of experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and knowledge of hotel management systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to ongoing training and education programs.
  • A comprehensive benefits package, including health and dental insurance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.

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