Technical Support Specialist for Critical Systems

5 days ago


Calgary, Alberta, Canada S.i. Systems Full time

S.i. Systems is seeking a skilled Junior Application Support Analyst to join our Calgary-based team.

This six-month contract position offers the opportunity to work onsite 4 days a week, with potential for conversion to a permanent role.

About the Role:

  • Clean and validate JSON files to ensure system accuracy and efficiency.
  • Investigate and troubleshoot legacy build performance issues, identifying root causes and proposing solutions.
  • Develop automations to optimize existing Excel-based workflows.
  • Provide customized SCADA integration support, working closely with field staff, control room operators, and IT teams.
  • Conduct maintenance, testing, and enhancements of SCADA support systems, ensuring seamless operations.

Requirements:

  • Less than 1 year of experience as an Application Support Analyst
  • Experience in troubleshooting technical systems and strong ability to diagnose and resolve issues effectively.
  • Proven track record of delivering high-quality support and excellent communication skills for interacting with diverse stakeholders.
  • Strong attention to detail and ability to clean up and validate JSON data.
  • Flexibility to investigate performance issues in legacy systems and take on scripting tasks to automate workflows.

Nice to Have:

  • Basic coding knowledge to assist in investigating legacy build performance issues.
  • Familiarity with scripting tools (e.g., VBA, Power Automate) for automating Excel workflows.
  • Exposure to SCADA systems, oilfield automation, or related technologies.
  • Familiarity with SQL and basic database troubleshooting.

Compensation: The estimated salary for this role is around $55,000-$65,000 per annum, depending on experience.



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