Sales Executive

2 weeks ago

Mississauga, Ontario, Canada Silver Hotel Group Full time

Sales Executive Role Overview

The Sales Executive is responsible for executing the sales strategy of Silver Hotel Group, ensuring occupancy, average daily rate, extended stay, and market share goals are achieved. This role involves performing general administrative duties, including proposals, contracts, guest communications, internal sales department administration, and compiling/updating reports as needed.

Key Responsibilities:

  • Prepare proposals and contracts as required by the Regional Director of Sales, ensuring deadlines are met.
  • On behalf of the RDOS, create inquiry/prospect bookings in Delphi and alternative property booking systems.
  • Handle inquiries and ensure full attention to detail is provided.
  • Prepare corporate negotiated rate agreements and record corporate negotiated rate accounts into Delphi with monthly volume account production.
  • Complete competitive rate shop calls for all required market segments.
  • Maintain full product knowledge of portfolio competitive hotels.
  • Liaise with Brand associates and incoming leads.
  • Prepare site inspection communication and VIP notice to On-Property Sales Executives or appropriate departments for execution.
  • Distribute leads from different platforms/channels to the appropriate Seller.
  • Manage, convert, and distribute Definite business contracts to appropriate hotels.
  • Prepare daily, weekly, monthly, quarterly, and annual reports as required.
  • Manage and convert inbound sales inquiries from all channels and pass new leads developed through contacts to appropriate team members.
  • Assist in implementing promotional projects in assigned market areas to increase sales volume and profitability.
  • Organize sales blitzes by creating targeted lists, cold calls for appointments, set appointments, and map logistics.
  • Assist sellers with registering for trade shows and other related events; organization of flights, hotel accommodations, and/or transportation for out-of-town events.
  • Point of contact for new closed business and in-house bookings, as required.
  • Manage/update Delphi templates.
  • Act in the capacity of RDOS in their absence.
  • Prepare and manage department expenses and annual event budgets.
  • Coordinate and perform administrative duties for Silver Hotel Group home office, including purchasing, reimbursements, coordinating home office social calendar, and managing activities.
  • Perform other reasonable job duties as requested by the RDOS, VP of Sales & Marketing, or SHG Executive Management.

Requirements:

  • Hospitality experience or comparable sales experience, hotel environment preferred.
  • Proven experience maintaining guest/client relationships.
  • Diploma or degree in Hospitality Management or Business is a definite asset.
  • Demonstrated ability to interact in a team environment with several divisions/departments.
  • Excellent communication skills (written, verbal, listening).
  • Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset.
  • Organized, results-orientated, proven time management skills, and ability to work under pressure.
  • Thrives in a fast-paced environment, maintaining composure and objectivity with guests and team members.
  • Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations.
  • Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required.
  • Must be legally authorized to work in Canada.

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