Process Documentation Specialist
1 month ago
As a Process Documentation and Control Specialist, you will collaborate with the Director, Benefits & Well-Being to create new controls that improve the financial management and governance of Sun Life's Total Benefits programs. Your contributions will positively impact the team by building efficiency and help with risk mitigation in our program management.
Key Responsibilities:
- Review available process documentation and interview Total Benefits team members to understand processes.
- Investigate the operational activities that require process documentation.
- Develop a structured approach for documenting all operational activities and create process notes for the team to use.
- Share ideas that will save time and make processes simpler.
- Build an online manual for the Total Benefits team to use for new hire training.
- Identify preventative, detective, and corrective controls to use to ensure the processes are maintained.
- Integrate controls into process documentation through checklists or trackers that the team will maintain while doing the work.
- Train Total Benefits team members on any changes to processes and controls.
Requirements:
- Experience documenting processes.
- Continuous improvement mindset.
- Autonomous learner with deep curiosity to learn total benefits and well-being programs.
- Excellent problem-solving and critical thinking skills.
- Focus on accuracy and attention to detail.
- Excellent communication and consulting skills.
- Familiar with benefit & well-being programs an asset.
- Business/process writing experience an asset.
- Experience with a control framework such as COSO is an asset.
What's in it for you?
- Exposure: Collaborate with benefits & savings experts and other internal partners such as HR governance.
- Be Appreciated: Your success is recognized and appreciated.
- Drive Change: We want to hear your great ideas on design, best practices, and outcome-oriented plans.
- Enjoy: Inclusive, flexible, and fun workplace that supports your total well-being.
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