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Operations Efficiency Specialist

2 months ago

Waterloo, Ontario, Canada Definity Full time
Job Overview

We are seeking a highly skilled Operations Efficiency Specialist to join our Integrated Marketing & Communication team at Definity. In this role, you will contribute to operations initiatives and deliver on process and efficiency reporting requirements across the IMC team.

The successful candidate will bring a mix of process focus, analytical expertise, and people skills to this new role. They understand business priorities and will support the Operations Manager to align team capacity to requirements and deliverables.

This role will have a meaningful impact on IMC efficiency and performance, and client satisfaction with IMC services.

Responsibilities include intake management, cross-functional integration, and resource assignment; expectation management, service level monitoring, and reporting; and continuous improvement and integration of processes, workflows, external partners, and tools/technology.

The Operations Efficiency Specialist will monitor project efficiency, capture operational metrics, and report on opportunities for improvement.

Key Responsibilities
  • Supports the Operations Manager on intake, smart triage, and assignment of strategic, complex, or cross-functional integrated marketing and communication initiatives, ensuring alignment to priority and strategy
  • Contributes to the day-to-day intake of integrated marketing and communication non-complex requests and assigns requests to the appropriate individual or team, based on pre-defined criteria
  • Documents prioritization decisions and supports the flow of information across IMC teams and leaders