Application Trainer and Liaison
7 days ago
Tomlinson Group of Companies is seeking a highly skilled Technical Field Trainer and Support Specialist to join our team. The successful candidate will be responsible for having an in-depth understanding of and training our field users to use the various applications required by our field personnel in technologies such as SAP Fiori, Microsoft Power Apps, Microsoft Office/Teams, mobile devices and hardware, and various other line of business-related mobile applications including the related end-to-end process.
Key Responsibilities:
- Develop and maintain training programs for field users on various applications and technologies.
- Manage the training schedule and ensure that all field users are trained in a timely manner.
- Provide ongoing support to field users, including troubleshooting and issue resolution.
- Work closely with the technical team to identify and escalate technical issues.
- Develop and maintain training materials, including user manuals and training videos.
- Continuously evaluate and improve the training program based on feedback from field users and management.
- Stay up to date with the latest technologies and industry trends to ensure that training programs are current and effective.
Requirements:
- 3+ years of experience in technical training and support is an asset.
- Knowledge of SAP Fiori, Microsoft Power Apps considered an asset.
- Strong knowledge of Microsoft Office and Microsoft Teams.
- Knowledge of iOS and Android operating systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and meet deadlines.
- Willingness to travel as needed.
- French language ability considered an asset.
Tomlinson Group of Companies is an equal opportunity employer and offers competitive compensation and benefits packages.
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