Adoption and Change Management Trainer

2 months ago

Ottawa, Ontario, Canada Softchoice Full time
Job Title: Trainer, Adoption

About the Role:

We are seeking a skilled Trainer to join our Adoption & Change Management team. As a Trainer, you will play a critical role in designing, developing, and delivering instructor-led training to our customers.

Key Responsibilities:

  • Gather customer training requirements and deliver engaging instructor-led training courses on-site or remotely.
  • Discuss and understand the customer environment and product features being deployed to define delivery strategies, learning needs, and optimal delivery methods.
  • Define a training plan and coordinate training logistics.
  • Customize training materials, including PowerPoint presentations, user quick reference guides, training videos, and user instructions.
  • Deliver a customized training program at customer site or remotely.
  • Contribute to cross-team efforts to provide and maintain customer-facing documentation and training collateral.
  • Observe and evaluate results and effectiveness of training sessions.

Requirements:

  • Knowledge and familiarity with current end-user training methodologies and principles.
  • 3+ years of experience designing and developing training plans and curriculum in a technology or software-related environment.
  • 3+ years of experience delivering exceptional instructor-led training, with a background and understanding of adult learning principles and training best practices.
  • Demonstrated written and verbal communications skills at all levels of an organization, including customers, vendors, business stakeholders, and executives.
  • Excellent planning and analytics skills.
  • Strong attention to detail.
  • Skilled at prioritization of tasks and managing multiple projects simultaneously.
  • An excellent working knowledge of Microsoft Office 365 and/or Cisco UC technologies.
  • The ability to travel up to 40% of the time.

About Softchoice:

We believe in matching the right people for the right role. Our team of Talent Advisors will review your resume and application against all open roles at Softchoice. We also keep in mind any future or upcoming roles you may be a fit for.

How to Apply:

Applying for a role at Softchoice is not complete until you have completed both the formal online application and the Predictive Index tool (PI). Completing the PI tool will take no more than 10 minutes of your time.

Why Work at Softchoice:

  • Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 15 consecutive years.
  • Softchoice has been certified as a Great Place to Work in the United States.
  • Meaningful work that drives professional development.
  • Ability to enter and grow within the technology industry.
  • Being part of a winning, high-performance team.
  • Every employee gets two paid volunteer days per year.
  • We serve large and mid-sized clients from a variety of industries.
  • We've raised over $2 Million through our staff-run charity Softchoice Cares.
  • 1 in 5 employees have invested in an ownership position in Softchoice.

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