Software Support Specialist for Business Applications

2 weeks ago


Gatineau, Quebec, Canada Brookfield Renewable Full time

About Brookfield Renewable

Brookfield Renewable is a leading developer and operator of renewable power assets globally. We thrive on the challenge to be our best and progressive thinking to keep growing.

Job Description:

We are seeking a Software Support Specialist for Business Applications to join our team in this exciting role. The successful candidate will provide support for the company's business applications over the phone, in person, by email, and/or by using a connection tool to remote to user's computers.

Key Responsibilities:

  • Provide technical assistance to end-users regarding software and hardware issues related to business applications;
  • Follow documented procedures to resolve incidents and requests in a timely and professional manner;
  • Record and analyze service calls and follow-up on them until problems are resolved using the incident management tool;
  • Ensure security processing for access to business applications;
  • Periodic queue management role with follow-ups on application registers and alerts;
  • Document and maintain support operation procedures for policy control of the company.

Salary Information:

The estimated salary range for this position is $65,000 - $85,000 per annum, based on the level of experience and qualifications. This is a competitive salary that reflects the importance of this role in supporting our business operations.

Required Skills and Qualifications:

  • CURRENTLY ENROLLED IN AN ACCREDITED POST-SECONDARY PROGRAM;
  • COMPLETED FIRST YEAR UNIVERSITY OR COLLEGE STUDIES IN COMPUTER SCIENCE OR PROGRAMMING;
  • STRONG PLANNING, PRIORITIZING, AND TIME MANAGEMENT SKILLS - MUST BE ABLE TO UNDERTAKE AND MANAGE MULTIPLE TASKS AT THE SAME TIME AND WORK UNDER DEADLINES AND OPERATIONAL PRESSURES;
  • ACTION-ORIENTED PERSON WHO EXCELS IN AN ENVIRONMENT WHERE THE PACE OF WORK IS DETERMINED BY A MULTITUDE OF TASKS AND WHO IS ABLE TO WORK IN A TEAM AND TO PERFORM HIS OR HER DUTIES WITH LIMITED SUPERVISION;
  • ANALYTICAL SKILLS AND STRONG PROBLEM-SOLVING SKILLS;
  • EXCELLENT WORK ETHIC;
  • STRONG ATTENTION TO DETAIL;
  • EXCELLENT COMMUNICATION SKILLS (VERBAL AND WRITTEN).

Benefits:

We offer a comprehensive benefits package, including:

  • A competitive salary range of $65,000 - $85,000 per annum;
  • A comprehensive health and wellness program, including gym membership and healthy snacks and drinks;
  • Professional development opportunities to help you grow your skills and career;
  • A dynamic and collaborative work environment with a focus on teamwork and innovation.

Working at Brookfield Renewable:

We are a global leader in renewable energy, and we are passionate about making a positive impact on the world. If you are looking for a challenging and rewarding career with opportunities for growth and development, then join our team



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