High-Performance IT Support Specialist

1 week ago


Gatineau, Quebec, Canada Brookfield Renewable Full time

About Us

Brookfield Renewable is one of the leading players in renewable energy, with a global portfolio of power assets under management.

Why Work With Us?

We offer a competitive salary and bonus structure, as well as a comprehensive health benefits program and defined contribution pension plan.

The position requires on-site work for a minimum of 4 days to perform effectively. Our building features a modern gym, bike storage, and healthy snacks and drinks.

We are committed to diversity and inclusion, welcoming applications from all qualified candidates.

Job Description

The IT End User Services group is seeking an experienced IT Support Specialist to join our Service Desk team. As a first point of contact for Brookfield Renewable staff, you will receive, act on, and triage requests via phone call, email, and ServiceNow portal.

  • Software install/uninstall
  • Operating System (Windows 10) and Hardware issues
  • Assist in the administration of enterprise-wide toolsets such as Office 365
  • Provide remote support to users via TeamViewer and SCCM
  • Provide after hours on call support once every 4-6 weeks on a rotating basis
  • Assist in asset management and tracking of both hardware and software assets
Requirements

To succeed in this role, you will need:

  • College Diploma or Bachelor's degree in Information Technology, Computer Programming/Science, Engineering, or related field
  • Equivalent work experience accepted
  • Ability to articulate solutions to problems clearly and effectively to non-technical colleagues
  • Experience using ServiceNow as a ticketing system
  • Functional knowledge of Windows 7 and Windows 10 enterprise deployments
  • Office Suite, Microsoft Teams, SharePoint
  • Understanding of Group Policy structure is an asset
  • Fluency in English and French is required

$65,000 - $80,000 per year



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