Multilingual Technical Support Specialist

1 week ago


Gatineau, Quebec, Canada Brookfield Renewable Full time
About Brookfield Renewable

Brookfield Renewable is a global leader in renewable power, with a diverse portfolio of hydroelectric, wind, solar, and energy storage assets. We attract talented individuals who share our passion for sustainability and innovation.

We are currently seeking a Multilingual Technical Support Specialist to join our IT End User Services team. This role will serve as the first point of contact for staff requiring technical assistance via phone, email, or ServiceNow portal. Your primary responsibility will be to receive, act on, and triage requests from the IT team. You will provide Level 1 and 1.5 support, including software installation/uninstallation, operating system (Windows 10) and hardware issues, and assist in the administration of enterprise-wide toolsets such as Office 365.

You will also provide remote support to users via TeamViewer and SCCM, participate in after-hours on-call support on a rotating basis, and assist in asset management and tracking of both hardware and software assets.

A successful candidate will possess a College Diploma or Bachelor's degree in Information Technology, Computer Programming/Science, Engineering, or a related field, or equivalent work experience. You must have excellent communication skills, enabling you to articulate solutions clearly and effectively to non-technical colleagues. Fluency in English and French is required. Experience using ServiceNow as a ticketing system is an asset. Functional knowledge of Windows 7 and Windows 10 enterprise deployments, Office Suite, Microsoft Teams, SharePoint, and understanding of Group Policy structure are also desired.

This position requires the employee to be on-site for a minimum of 4 days to perform most effectively. Our company offers a competitive salary range $55,000-$65,000, bonus structure, health benefits program, and defined contribution pension plan. We also provide a modern gym, bike storage, healthy snacks, and drinks in our building. As a proud supporter of diversity and inclusion, we welcome applications from all qualified candidates.

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