IT Support Specialist

1 week ago

Gatineau, Quebec, Canada Brookfield Renewable Full time

About the Opportunity

The End User Services team in the Business Services group is seeking a student to support various end user needs during the Winter 2025 co-op term. As an IT Support Specialist, your primary responsibilities will focus on resolving incidents, service requests, or problems for end users.

Key Responsibilities

  • Provide support to the Company's end users;
  • Assist with hardware and software asset preparation and deployment for end users;
  • Conduct analysis of hardware, software, and related licensing;
  • Manage shared inboxes to respond to urgent matters and cyber phishing notifications in a timely manner;
  • Assist with asset management and tracking of hardware and software assets;
  • Follow service calls to resolution using the incident management tool;
  • Research, develop, and test solutions and resolutions;
  • Perform light physical tasks such as moving, lifting, and setting up IT equipment as needed.

Requirements

  • Currently enrolled in an accredited post-secondary program;
  • Completed first-year university or college studies in Computer Science or Programming;
  • Familiarity with MS operating systems on end devices;
  • Familiarity with M365 toolset would be considered an asset (Office Suite, Microsoft Teams, SharePoint).

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