Co-op Student Application Support Specialist
2 weeks ago
About the Co-op Opportunity
The Business Applications group at Brookfield Renewable is seeking a student full-time co-op for the Fall 2024 term. The primary responsibilities of this role will be to provide support for the company's business applications, ensuring seamless operations and excellent customer experiences.
Key Responsibilities
- Support business applications through various channels, including phone, in-person, email, and remote connections;
- Follow documented procedures to resolve incidents and requests in a timely and efficient manner;
- Record and analyze service calls, following up on problems until they are resolved using the incident management tool;
- Ensure security processing for access to business applications;
- Assist in queue management, following up on application registers and alerts as needed;
- Document and maintain support operation procedures for policy control.
Requirements
- Currently enrolled in an accredited post-secondary program;
- Completed first year university or college studies in Computer Science or Programming;
- Strong planning, prioritizing, and time management skills, with the ability to manage multiple tasks simultaneously and work under deadlines;
- Action-oriented individual with excellent teamwork and communication skills;
- Analytical skills and strong problem-solving abilities;
- Excellent work ethic and attention to detail;
- Excellent verbal and written communication skills.
As a Brookfield Renewable employee, you will enjoy a dynamic and collaborative work environment, with access to various businesses and teams. Our spaces are equipped with modern amenities, including a gym, bike storage, and healthy snacks and drinks.
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