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IT Support Specialist

2 months ago

Gatineau, Quebec, Canada Brookfield Renewable Full time

About this Role

We are seeking an IT Support Specialist to join our Service Desk team at Brookfield Renewable. As a key member of our end-user services group, you will serve as the first point of contact for staff members requiring IT support.

Key Responsibilities:

  • Resolve incidents, problems, and requests or route tickets appropriately
  • Provide Level 1 and 1.5 support including password resets, software installation/uninstallation, operating system and hardware issues, mobile device management, and printer setup
  • Assist in asset management and tracking of both hardware and software assets

Requirements:

  • College Diploma or bachelor's degree in Information Technology, Computer Programming / Science, Engineering, or related field
  • Equivalent work experience accepted
  • Strong time management skills and ability to manage multiple priorities
  • Customer-centric mindset and strong interpersonal skills
  • Exceptional problem-solving ability
  • Ability to articulate solutions clearly and effectively to non-technical colleagues

What We Offer:

  • $55,000 - $65,000 per year
  • A competitive salary and bonus structure
  • A health benefits program and defined benefit pension plan
  • A dynamic and collaborative work environment with opportunities for growth and development

Brookfield Renewable is committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates and provide accommodation during the hiring process upon request.