Customer Success Associate
3 days ago
We are seeking a highly motivated and experienced Customer Success Associate to join our team at Street Context. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.
Key Responsibilities- Successful Onboarding of New Users: Develop and implement effective onboarding strategies to ensure new users understand our product and receive the maximum value.
- Supporting Pilot Opportunities: Collaborate with our Account Executives and Account Managers to close pilots with new and existing customers and leverage the CSM team to build pilot strategies.
- Using Data to Support Decision Making: Analyze client needs and build reports with key user metrics and/or client engagement data to drive expansion opportunities with exec sponsors.
- Support the Administration of CRM: Manage our Salesforce instance by administering fields, creating validation rules, and designing efficient flows to streamline our processes.
- Manage Internal Business Intelligence Tools: Support the GTM team in facilitating the use of business intelligence tools such as Looker and Planhat.
- Monitoring User Health to Minimize Churn: Forecast and track key user metrics logins, sends, etc.). Prepare reports on user status to communicate to internal and external leadership to help drive decision-making.
- Acting as the Voice of Our Users: Be the internal voice of our users and create a continuous feedback loop to advocate for our users' needs.
- Identify Opportunities for Process Improvement: Help document, create, standardize, and optimize CSM processes that can help our team scale.
- Continual Education & Training: Stay up-to-date with the latest industry trends and best practices to ensure you are equipped to effectively communicate and sell Street Context.
- Experience in a customer-facing role, preferably in a business-to-business (B2B) setting.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
- Strong technical skills, with experience in CRM systems and business intelligence tools.
- Ability to travel up to 10% of the time, as required.
- Competitive cash compensation practices, equity incentives, and investments in your professional development.
- A dynamic and supportive work environment, with opportunities for growth and advancement.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
- A generous paid time off policy, including vacation days, sick leave, and holidays.
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