Customer Success Associate, Health Technology Specialist
7 days ago
We are seeking a highly skilled and motivated Customer Success Associate to join our team at CognisantMD. As a key member of our customer success team, you will be responsible for ensuring that our clients receive exceptional support and service throughout their journey with our company.
Key Responsibilities- Act as the primary point of contact for our clients, providing timely and effective support to meet their needs and exceed their expectations.
- Develop and maintain strong relationships with our clients, understanding their business goals and objectives, and providing tailored solutions to help them achieve success.
- Collaborate with cross-functional teams to identify and resolve client issues, and to develop and implement process improvements.
- Provide training and support to our clients on the effective use of our healthcare solutions, and ensure that they have the necessary resources and tools to succeed.
- Monitor and analyze client feedback and metrics to identify areas for improvement, and develop and implement strategies to address these areas.
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
- Excellent problem-solving and analytical skills, with the ability to identify and resolve complex client issues.
- Proven experience in a customer-facing role, with a strong understanding of customer success principles and practices.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong technical skills, with experience in healthcare technology and solutions.
CognisantMD is a leading provider of healthcare solutions, dedicated to improving the lives of Canadians through our innovative technology and services. We are passionate about delivering exceptional customer service and support, and are committed to building long-term relationships with our clients.
We are a dynamic and growing company, with a strong culture of innovation and collaboration. We offer a competitive compensation package, including a comprehensive benefits program, and opportunities for professional growth and development.
If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.
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Toronto, Ontario, Canada CognisantMD Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Success Associate to join our team at CognisantMD. As a key member of our customer success team, you will be responsible for ensuring that our clients receive exceptional support and service throughout their journey with our company.Key ResponsibilitiesAct as the primary point of contact...
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Toronto, Ontario, Canada CognisantMD Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Success Associate to join our team at CognisantMD. As a key member of our customer success team, you will be responsible for ensuring that our clients receive exceptional support and service throughout their journey with our company.Key ResponsibilitiesAct as the primary point of contact...
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