Customer Success Associate, Health Technology Specialist
4 days ago
We are seeking a highly skilled and motivated Customer Success Associate to join our team at CognisantMD. As a key member of our customer success team, you will be responsible for ensuring that our clients receive exceptional support and service throughout their journey with our company.
Key Responsibilities- Act as the primary point of contact for our clients, providing timely and effective support to address their needs and concerns.
- Develop and maintain strong relationships with our clients, understanding their business objectives and providing tailored solutions to meet their needs.
- Collaborate with cross-functional teams to identify and resolve client issues, ensuring that our clients receive seamless support and service.
- Provide training and onboarding to new clients, ensuring that they have a smooth and successful experience with our products and services.
- Continuously evaluate and improve our customer success processes and procedures, identifying opportunities for growth and improvement.
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
- Excellent problem-solving and analytical skills, with the ability to identify and resolve complex client issues.
- Proven experience in a customer-facing role, with a strong understanding of customer success principles and practices.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
CognisantMD is a leading provider of healthcare technology solutions, dedicated to improving the lives of Canadians through our innovative products and services. We are passionate about delivering exceptional customer service and support, and we are committed to building long-term relationships with our clients.
We are a dynamic and growing company, with a strong culture of innovation and collaboration. We offer a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity.
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Toronto, Ontario, Canada CognisantMD Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Success Associate to join our team at CognisantMD. As a key member of our customer success team, you will be responsible for ensuring that our clients receive exceptional support and service throughout their journey with our company.Key ResponsibilitiesAct as the primary point of contact...
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Toronto, Ontario, Canada CognisantMD Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Success Associate to join our team at CognisantMD. As a key member of our customer success team, you will be responsible for ensuring that our clients receive exceptional support and service throughout their journey with our company.Key ResponsibilitiesAct as the primary point of contact...
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