Administrative Assistant

4 weeks ago


Ottawa, Ontario, Canada Cansel Full time
Administrative Assistant - Sales Support

We are seeking a highly organized and detail-oriented Administrative Assistant to join our sales team at Cansel. In this role, you will provide administrative support to ensure the smooth functioning of our sales department, including maintaining accurate records, facilitating communication between departments, and assisting with various tasks related to sales and customer service.

Key Responsibilities:
  • Provide expertise on Cansel's processes and help implement process improvements to increase efficiency
  • Assist walk-in customers, on the phone, and on the chat line
  • Assist customers in selecting the right products from a portfolio of survey, mapping, and GIS equipment and construction field supply products
  • Ship and receive customer equipment, ensuring all parts and accessories are included
  • Assist in preparing sales quotations and proposals for clients
  • Maintain and update customer database in Salesforce and SAP systems
  • Monitor inventory levels and assist in managing stock orders and shipments
  • Act as a liaison between customers and technical support teams, facilitating resolution of any issues or concerns
  • Support inside sales efforts by identifying cross-selling and upselling opportunities, recommending appropriate products and solutions to meet customer needs
  • Process invoice corrections
  • Work with the sales team to achieve excellent order fulfillment
  • Help support accounting activities
  • Submit, process, and track customer orders using SAP and Salesforce
Requirements:
  • Experience with SAP is required
  • Experience with Salesforce is required
  • Experience with Trimble products, Can-net GNSS reference stations, and construction field supply products is required
  • Minimum of 3 years of experience in customer service and administrative support roles, with exposure to inside sales functions
  • Strong technical aptitude and ability to learn about construction and survey equipment specifications and applications
  • Should have experience using software of vendors to find products and accessories, such as SECO, TRIMBLE, DuraTech, site pro, and others as required
  • Should have experience using vendor tracking software to provide ETA, such as SYNNEX
  • Strong interpersonal communication, and telephone skills
  • Ability to multi-task and prioritize work activities appropriately
  • Remaining calm and upbeat in a fast-paced and pressured atmosphere
  • Detail-oriented
  • Self-discipline and highly organized with the ability to take initiative
  • Ability to foster strong workplace relationships to create a positive work environment
  • Demonstrated knowledge of computer information systems, including Microsoft Word, Excel, and Outlook
  • Proven track record of longevity with previous employers


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