Customer Experience Systems Expert
7 days ago
About the Role
The Bilingual Senior Customer Experience Systems Specialist is accountable for the effective execution of the end-user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training, and serves as the user support expert post-implementation.
This position holds the highest business system authority and is responsible for day-to-day problem-solving on system issues by providing user guidance or liaising with IT system support and/or external vendors to ensure fast and effective issue resolution. In addition, the role will identify system enhancements, develop system issue workarounds, uncover training needs, and provide ongoing communication and support for users of Customer Experience platforms.
Key Responsibilities
- Building relationships, communicating, and being resourceful
- Utilizing speed while maintaining a sharp eye for detail
- Problem-solving to build new and innovative solutions, including instructional design and facilitation
- Easily adapting to changing priorities
Requirements
- 5 years of insurance experience, systems, or other related and transferable experience
- Understanding of insurance sales and/or underwriting processes
- Strong communication skills, with the ability to speak in front of groups of people
- Candidate must be bilingual (English/French)
About Northbridge Financial Corporation
We're a 100% Canadian company, owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance companies. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future.
What We Offer
- Growth opportunities to develop your career by applying to permanent roles as they become available
- We help you prioritize your well-being from day one through early leave days, wellness programs, rewards, and recognition programs
- NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days
-
Toronto, Ontario, Canada Northbridge Financial Corporation Full timeAbout the RoleThe Bilingual Senior Customer Experience Systems Specialist is accountable for the effective execution of the end-user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training, and serves as the user support expert...
-
Toronto, Ontario, Canada Northbridge Financial Corporation Full timeAbout the RoleThe Bilingual Senior Customer Experience Systems Specialist is accountable for the effective execution of the end-user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training, and serves as the user support expert...
-
Salesforce Business Systems Consultant
4 days ago
Toronto, Ontario, Canada Apex Systems Full timeAbout the RoleWe are seeking a highly skilled Salesforce Business Systems Consultant to join our team at Apex Systems. As a Business Systems Consultant, you will be responsible for delivering end-to-end project implementation and acting as a subject matter expert in solutions on Salesforce's Financial Services Cloud and CRM Analytics.Key...
-
Salesforce Business Systems Consultant
5 days ago
Toronto, Ontario, Canada Apex Systems Full timeAbout the RoleWe are seeking a highly skilled Salesforce Business Systems Consultant to join our team at Apex Systems. As a Business Systems Consultant, you will be responsible for delivering end-to-end project implementation and acting as a subject matter expert in solutions on Salesforce's Financial Services Cloud and CRM Analytics.Key...
-
Customer Experience Director
7 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...
-
Customer Experience Director
1 week ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...
-
Toronto, Ontario, Canada Northbridge Financial Corporation Full timeAbout the RoleThe Bilingual Senior Customer Experience Systems Specialist is accountable for the effective execution of the end-user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training, and serves as the user support expert...
-
Toronto, Ontario, Canada Northbridge Financial Corporation Full timeAbout the RoleThe Bilingual Senior Customer Experience Systems Specialist is accountable for the effective execution of the end-user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training, and serves as the user support expert...
-
Customer Service Specialist
7 days ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...
-
Customer Service Specialist
1 week ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...
-
Mainframe Systems Expert
7 days ago
Toronto, Ontario, Canada SPECTRAFORCE Full timeJob Title: Mainframe DeveloperLocation: RemoteDuration: 6 months with possible extensionWe are seeking a seasoned IBM Connex expert to support our current and replacement projects.Key Responsibilities:Provide technical analysis of existing IBM Connex system being replaced by a vendor product.Help to document proprietary customization of existing system to...
-
Mainframe Systems Expert
1 week ago
Toronto, Ontario, Canada SPECTRAFORCE Full timeJob Title: Mainframe DeveloperLocation: RemoteDuration: 6 months with possible extensionWe are seeking a seasoned IBM Connex expert to support our current and replacement projects.Key Responsibilities:Provide technical analysis of existing IBM Connex system being replaced by a vendor product.Help to document proprietary customization of existing system to...
-
Lead Customer Marketing Strategist
4 weeks ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...
-
Sales and Customer Engagement Representative
1 week ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...
-
Sales and Customer Engagement Representative
7 days ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...
-
Customer Experience Representative
3 days ago
Toronto, Ontario, Canada Sleep Country Full timeAbout Sleep CountrySleep Country is a leading provider of sleep solutions, dedicated to helping customers create a restful and rejuvenating sleep environment. Our mission is to deliver exceptional customer experiences through personalized service, expert knowledge, and a passion for quality.Job SummaryWe are seeking a highly motivated and customer-focused...
-
Customer Experience Representative
4 days ago
Toronto, Ontario, Canada Sleep Country Full timeAbout Sleep CountrySleep Country is a leading provider of sleep solutions, dedicated to helping customers create a restful and rejuvenating sleep environment. Our mission is to deliver exceptional customer experiences through personalized service, expert knowledge, and a passion for quality.Job SummaryWe are seeking a highly motivated and customer-focused...
-
Customer Success Specialist
3 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
-
Lead Customer Marketing Strategist
4 weeks ago
Toronto, Ontario, Canada Customer Labs Full timeAt Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...
-
Lead Customer Marketing Strategist
4 weeks ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...
