Operational Improvement Specialist
2 days ago
SaskEnergy is seeking a highly skilled and motivated individual to fill the role of Operational Improvement Specialist. This position plays a critical role in the implementation of the Customer Service Operations Continuous Improvement Program, aligning with SaskEnergy's mission, strategic objectives, and values.
Key Responsibilities- Lead projects to maximize efficiency and effectiveness of business processes, driving improvements to business performance throughout Customer Service Operations.
- Develop and recommend divisional objectives and performance targets, facilitating department-level improvement activities by working with management to identify business performance challenges, prioritize optimization initiatives, and implement sustainable improvements.
- Accountable for the development and presentation of analysis findings and business improvement recommendations to stakeholders through presentations, reports, and business cases.
- Lead and guide cross-divisional teams to execute on specific improvements, retaining accountability for project schedule and results, ensuring a direct link between strategic initiatives and impacts to business key performance indicators, and the Corporate Strategy Map.
- Determine appropriate analytical, financial, and statistical analysis methods and tools to evaluate and address business issues and opportunities.
- Develop and implement comprehensive project plans with integrated approaches to stakeholder identification, resource planning, change management, and risk management.
- Lead the analysis of work processes, communication activities, and management systems to identify root causes to complex business performance issues.
- Degree and/or graduate degree, preferably in Business Administration, Sciences, Commerce, Engineering, or a related discipline.
- Eight (8) years of progressive business experience, with a record of continuous improvement.
- A professional designation (e.g., P.Eng, CPA, etc.) is an asset.
- Lean Six Sigma Greenbelt (or higher), Project Management Professional (PMP), and ADKAR certifications are an asset.
- Strong problem-solving capability: ability to interpret data and work with ambiguity, able to dive into details and engage meaningfully in big picture strategy.
- Ability to understand complex systems, interdependencies, and related cause and effect.
- A solid understanding and ability to apply outcomes measurement, data analysis and interpretation, measurement and evaluation planning, target setting, and improvement frameworks and methodologies.
- Ability to effectively lead teams in the timely execution of project outcomes.
- Excellent written and verbal communication skills for coordinating across teams and presenting ideas to stakeholders.
- Must have a continuing record of professional development and continuous learning.
- Travel, including overnight stays away from bid headquarters, may be required on occasion.
- A Class 5 Driver's License is required.
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