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Operational Excellence Specialist

2 months ago

Regina, Saskatchewan, Canada SaskEnergy Full time

About the Role

SaskEnergy is seeking a highly skilled and experienced professional to join our team as an Operational Excellence Specialist. This is a permanent, full-time position that offers a unique opportunity to contribute to the implementation of our Customer Service Operations Continuous Improvement Program.

Key Responsibilities

  • Lead projects to maximize the efficiency and effectiveness of business processes and drive improvements to business performance throughout Customer Service Operations using recognized continuous improvement methodologies.
  • Develop and recommend divisional objectives and performance targets, facilitate department-level improvement activities, and implement sustainable improvements within Customer Service Operations.
  • Accountable for the development and presentation of analysis findings and business improvement recommendations to stakeholders through presentations, reports, and business cases.
  • Lead and guide cross-divisional teams to execute on specific improvements while retaining accountability for project schedule and results.
  • Using a collaborative approach, develop and coordinate activities and work plans across teams and departments on matters related to business performance analysis and improvement planning.
  • Determine appropriate analytical, financial, and statistical analysis methods and tools to evaluate and address business issues and opportunities.
  • Develop and implement comprehensive project plans with integrated approaches to stakeholder identification, resource planning, change management, and risk management.
  • Lead the analysis of work processes, communication activities, and management systems to identify root causes to complex business performance issues.

Requirements

  • Degree and/or graduate degree, preferably in Business Administration, Sciences, Commerce, Engineering, or a related discipline.
  • Eight (8) years of progressive business experience, with a record of continuous improvement.
  • A professional designation (e.g., P.Eng, CPA, etc.) is an asset.
  • Lean Six Sigma Greenbelt (or higher), Project Management Professional (PMP), and ADKAR certifications are an asset.
  • Strong problem-solving capability: ability to interpret data and work with ambiguity, able to dive into details and engage meaningfully in big picture strategy.
  • Ability to understand complex systems, interdependencies, and related cause and effect.
  • A solid understanding and ability to apply outcomes measurement, data analysis and interpretation, measurement and evaluation planning, target setting, and improvement frameworks and methodologies.
  • Ability to effectively lead teams in the timely execution of project outcomes.
  • Excellent written and verbal communication skills for coordinating across teams and presenting ideas to stakeholders.
  • Must have a continuing record of professional development and continuous learning.

Additional Information

  • Travel, including overnight stays away from bid headquarters, may be required on occasion.
  • A Class 5 Driver's License is required.