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Process Improvement Specialist
3 months ago
Affinity is seeking skilled Business Process Analysts to contribute to the enhancement of business workflows aligned with the future operational model, supporting our client's transformation initiatives.
Key Responsibilities:
- Collaborate with project team members, including representatives from various business units, IT, Testing, Training, and Organizational Change Management, to ensure project alignment and successful outcomes.
- Facilitate workshops focused on the design and enhancement of workflows and processes as required.
- Employ problem-solving techniques to identify and document solutions for medium to large-scale challenges encountered during the project lifecycle.
- Participate in elaboration sessions to document future state process maps and workflows for all affected business areas.
- Deliver training and support to business team members in the creation of standard operating procedures for future state processes.
- Utilize a network of subject matter experts to gather and capture relevant information and insights.
- Conduct information gathering related to current and future processes, including cycle times and benefits assessment.
- Enhance team capabilities in continuous process improvement methodologies, such as process mapping and problem-solving techniques.
Qualifications:
- A minimum of eight (8) years of experience as a Business Process Analyst on large-scale transformational projects, demonstrating comprehensive knowledge and expertise.
- Familiarity with performance measurement techniques and statistical analysis.
- Exceptional organizational skills with the capacity to manage multiple projects in a fast-paced environment.
- Proficient in analyzing complex problems and identifying opportunities for efficiency improvements.
- Ability to influence and coach individuals without direct authority through effective facilitation and change management skills.
- Support the understanding of technical Continuous Process Improvement concepts.
- Proficient in Visio, SharePoint, and PowerPoint software.
- Experienced with virtual collaboration tools (e.g., Miro) and possess strong written, verbal, and visual communication skills.
- Certifications such as Project Management Professional (PMP/Agile), Business Analysis, BPMN, Change Management, and Continuous Process Improvement (Lean/Lean Six Sigma – Black Belt) are advantageous.
