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Business Process Improvement Specialist
2 months ago
Affinity Group is seeking a highly skilled Business Process Improvement Specialist to join our team. As a key member of our Core Solution Project, you will play a critical role in the development of new business processes aligned to our future state target operating model.
Key Responsibilities- Collaborate with Cross-Functional Teams: Work closely with our core project team members, including representatives from business units, IT, testing, training, and organizational change management, to ensure alignment in project goals and successful delivery.
- Facilitate Process Design Workshops: Facilitate workshops on workflow/process design or improvement, as needed, to drive business process excellence.
- Problem-Solving and Countermeasure Development: Use problem-solving methodologies to brainstorm countermeasures with the business to resolve medium to large issues that may arise throughout the project.
- Process Mapping and Documentation: Attend elaboration sessions and document future state process maps and workflow for all impacted areas of the business and support areas.
- Training and Support: Provide training and support to business team members in the development of future state process standard work documents.
- Subject Matter Expert Network: Leverage subject matter experts' network/experience to compile/capture information/perspective.
- Process Improvement Tools: Build capability on continuous process improvement tools, including process mapping, problem-solving, and process standard work, amongst project team members.
- Experience: Eight (8) years' experience in the role of Business Process Analyst on large and complex transformational projects, with demonstrated knowledge, skills, and abilities.
- Performance Measurement: Knowledge of performance measurement methods and statistical analysis.
- Organizational Skills: Strong organizational skills with the ability to manage multiple assignments in a demanding environment.
- Problem-Solving: Ability to analyze complex problems/opportunities for efficiencies and make recommendations for improvements.
- Coaching and Influencing: Ability to coach or influence those with whom there is no authority relationship through strong facilitation, team management/building, and change management skills.
- Technical Proficiency: Technical proficiency with Visio, SharePoint, and PowerPoint software, as well as virtual collaboration tools (i.e., Miro).
- Designations and Certifications: Project Management Professional (PMP/Agile) Designation, Business Analysis, BPMN, Change Management, and CPI (Lean/Lean Six Sigma – Black Belt) training and certification is an asset.
